How can we help your learning world?

Check that your phone number includes the correct country code and that your device can receive SMS messages. Wait a moment before requesting another code; repeated requests can be temporarily limited for security.

If it still does not arrive, email us with your country, carrier, iPhone model, iOS version, and the approximate time you tried. Never send us your one-time code.

You receive one new sentence per learning day while your membership is active. Your learning day runs from 4:00 AM in your selected timezone until just before 4:00 AM the next day. Complete both quick quiz steps to feed your pal and earn 20 XP. You can review learned sentences whenever you like; review does not change XP or feeding state.

In the app, open Settings → Membership and tap Restore purchases. Make sure you are signed in to the same Apple Account used for the purchase.

To change or cancel a subscription, use Manage subscription in the app or open Apple’s subscription management page. Deleting the app or your account does not automatically cancel Apple billing.

In Settings → Membership, tap Restore purchases while signed in to the app account you intended to use and the same Apple Account that made the purchase. Then reopen the app and check your connection.

If it is still inactive, email support with the approximate purchase date and product name. Do not send a full receipt, payment details, or a one-time sign-in code.

Keep the app online and reopen the ended-world screen so a verified Revive can finish safely. Do not purchase another Revive while the first one appears pending. If it still does not finish, email support with the approximate purchase time and the message shown.

Apple handles App Store charges and refund decisions. To request or check a refund, visit Apple’s Report a Problem page.

New lessons pause and so does your pal’s deadline. Your learned sentences and progress stay intact. When membership becomes active again, the app grants fresh breathing room before your next deadline.

No. Lesson progress is separate from pet worlds and is never erased when a world ends. You can always start a new world for free. An optional consumable Revive can restore the same pal generation with its saved XP and level after the purchase is verified.

Reminders are optional conveniences and do not determine your pal’s state. Check iPhone Settings → Notifications → Lingo Pal, and confirm notifications are allowed. Low Power Mode, Focus settings, network conditions, and system scheduling can affect delivery.

Touch and hold an empty area on your iPhone Lock Screen or Home Screen. Choose Customize (or tap + on the Home Screen), find Lingo Pal, and select the rectangular Lock Screen widget or small Home Screen widget. The widget is a convenient display; open the app if it has not refreshed recently.

Open Settings → About & account → Delete account, then confirm. This starts full account deletion inside the app. Review exactly what is removed, what may be retained, and how Apple subscriptions work on our account deletion page.