Your account, your choice

Delete your account from inside the app.

You can start full account deletion without calling or emailing us. Here is the exact path and what to expect.

Delete in four steps

  1. Open Lingo Pal and go to Settings.
  2. Scroll to About & account.
  3. Tap Delete account.
  4. Review the subscription notice, then confirm Delete account.

You may be asked to sign in again if your session has expired. A confirmation step is used to prevent accidental deletion. You do not need to contact support first.

What deletion removes

A successful request permanently removes your authentication account and ordinary account-linked information, including:

  • Your profile, phone-based account identity, language choice, and timezone.
  • Your learned-sentence progress, quiz attempts, and answers.
  • Your pet names, colors, health, XP, levels, worlds, and event history.
  • Your subscription-status cache, push token, notification records, and linked analytics events.
  • We ask RevenueCat to begin deleting the customer record associated with the app account.

The app also signs you out and clears its account session and widget display. RevenueCat processes its deletion request asynchronously, so provider removal may finish after the in-app request. If a provider step cannot be started safely, deletion stops and your local identity is left intact so you can retry.

What may be retained

Limited purchase, refund, and Revive-ledger records may be retained in de-identified form for fraud prevention, refunds, tax, accounting, security, and legal obligations. These records are detached from your account identifier. The approved production retention schedule will be published in the Privacy Policy before live accounts are accepted. Apple and other service providers may keep records under their own policies and legal obligations.

Public lesson content is not linked to an individual learner and remains part of the service. See the Privacy Policy for more detail.

Important: Apple billing is separate

Deleting your account does not cancel an Apple subscription.

Your subscription belongs to your Apple Account and may continue billing until you cancel it separately. You can cancel before deleting and still choose immediate account deletion.

Manage or cancel your Apple subscriptions ↗

If something goes wrong

If the app says deletion could not be completed, your account is kept so the request can be retried safely. Try again when you have a stable connection. If the issue continues, email hello@rip.betand write “Account deletion help” in the subject. Never send us a one-time sign-in code.

If you no longer have access to the app, contact support from the email link above so we can explain the secure identity-verification options available to you.